Editing Scanco Administration (section)

====Fix: non-responsive tape drive====
This can occur if the user ejects the tape with the little button (and not with the recommended "dismount" button in the uct_backup program).  This can also occur if a tape is mounted immediately after one is dismounted.  You get the same error for both cases, "medium offline".  

:*Check all that all cables are connected.

:*Check that the number on the back of the drive says "5" (use +/- to adjust if necessary)

:*Check that the top connector has a cable connecting to the computer and the bottom one has a terminator.

:*Try turning the tape drive on and off again.

:*Log in as user <code>system</code> (you will need a password from Steve):
<pre>
$ mcr sysman io auto/sele=mk
$ @sys$startup:scanco_setup_devices.com

$ show device tp0
</pre>

If it's online again, then great.  If not, then the last resort is to reboot the entire system.  If this doesn't work, then shut down the system (see user manual for proper steps) and eject the tape.  You may need to turn the computer back on before it will eject.  The tape drive should be turned on first (no tape), then the server, and any other computers.  Check that the drive is online ($ show device mk).  If it is, then test the drive by initializing, mounting and dismounting a brand new tape.  If the drive is not online, do not insert any tapes or they will likely get stuck.  Log in as system and re-try the command lines shown above.

NOTE: See "Fix a stubborn tape drive" elsewhere in this wiki.


[[Image:Redirect.jpg|15px]] [[#top|''Return to Contents'']] or [[Main_Page|''Return to Main Page'']]